Information

Dear Guest, welcome to Ilıca Hotel Spa & Wellness Resort. During your stay with us, we wish you a comfortable and pleasant experience and want you to know that all our staff is always ready to provide you with the best service.

The Ilıca Hotel family wishes you a happy holiday.

Below, we would like to share information about the services available at our hotel during your stay.

General
Check-in time is from 15:00. Check-out time is 11:00.
Guests wishing for a late check-out can inquire about room availability at the reception. Guests who vacate their rooms late without informing the reception will be automatically charged for one additional night.
If room keys are not returned to the reception, there will be a charge of 1 USD per key on your room account.
Outside food and beverages are not allowed in our hotel.

Rooms
Use the room card according to the instructions on the back of the card.
Safe deposit boxes are available in the rooms for free. Please keep your valuables in the safe. Instructions for using the safe are provided on the safe itself.
Smoking is strictly prohibited in the rooms. Guests who smoke in their rooms will be automatically charged 50 USD by the system.

Kalama Restaurant
Kalama Restaurant is located on the lobby floor of our hotel.

Breakfast: 07:30-10:30 | Sunday: 08:00-11:00

Dinner: 19:00-21:00

For guests staying with Bed & Breakfast, our buffet breakfast service is free.
For guests on Half Board, buffet breakfast and dinner are free.
During breakfast, tea and coffee (machine and filter coffee), fresh herbal teas, and fruit juices are served. During dinner, water, tea, coffee (machine and filter coffee), and fresh herbal teas are served free of charge, while other beverages are charged extra.
Half Board stays start with dinner and include dinners for the number of nights stayed, ending with breakfast on the day of departure. Bed & Breakfast stays end with breakfast on the day of departure.

Lobby Bar
Located on the lobby floor of our hotel. Our Lobby Bar is open 24/7.

Room Service
You can access room service 24/7 by calling 7040.

Mini Bar
Each room is provided with 2 bottles of water, tea, and coffee daily as a complimentary service. Other food and beverages are charged extra.

SPA & Thermal Center
Located on the -1 floor of our hotel, open daily from 08:00-20:00.

Hamam, sauna, Thalasso pool, outdoor/indoor thermal pools, and children’s pool are available free of charge.

The indoor children’s pool and indoor thermal pool are open during the winter season from September 15 to June 15.

You can reach the SPA Center at 7016.

Fitness
Located on the -1 floor of our hotel, within the Spa Center. Free access is available from 08:00-20:00.

Ilıca Kids Club
The Ilıca Kids Club operates from 10:00-22:00 for our children.

Internet – Wifi
Wifi is free of charge.

Connect to the ILICA HOTEL network, enter your room number and birth date in day/month/year format to connect to Wifi. Required fields are marked in red.

Beach and Pools
The bath towels provided in your rooms are not suitable for beach use. For beach use, we offer towel service at our beach.

We kindly request that you do not reserve sunbeds on the beach by placing towels or beach towels on them.

KVKK
You can access the guest information text at https://ilicahotel.com/kvkk.

**Sustainable Tourism**
In line with sustainable tourism principles, we have taken measures to reduce natural resource usage, minimize damage to soil, water, and air, and, where possible, eliminate it.

Visit https://www.ilicahotel.com/surdurulebilirturizm/ to review our sustainability policy and obtain more information.

Guest Relations
For all your wishes and requests, our Guest Relations staff will assist you.

You can reach Guest Relations 24/7 via the phone button on the top menu or by dialing 7077 or 0.