Sustainability
To build a sustainable world.
Our organization has set out with the vision of prioritizing environmental sensitivities. In light of this awareness, it has adopted the goal and principle of making every process, from its staff to its guests, environmentally sustainable, environmentally friendly, and improvement-oriented.
Getting Started
Dear Stakeholders,
In today’s world, the sustainability of businesses holds critical importance in both internal operations and in the relationship of the business with society and the environment. While we prioritize guest satisfaction, we also place great importance on the preservation of our natural resources and making contributions to society and the environment. Our sustainability vision is based on acting with the consideration of not only today’s needs but also those of future generations.
This report illustrates how our sustainability vision is reflected in our business operations and the progress we have made in this direction. In this report, detailed information is provided about the measures we have taken to reduce our environmental impact, the activities we carry out to contribute to society, our efforts to increase the training and awareness of our employees, and many more topics.
However, it is important to remember that sustainability is a process. Therefore, we emphasize that the information presented in the report reflects only a snapshot, and our commitment to sustainability continues, and we will take more steps in the future.
In conclusion, we acknowledge the importance of sustainability and commit to continue our efforts for the sustainability of our company. We believe that this report is an important tool to increase the transparency of our business activities, where sustainability is an integral part, and to continue working with our stakeholders for a healthier world.
We will continue to work together to build a sustainable future.
Ebru Tuğgan
Ebru Tuğgan
General Manager
Sustainability approach and practices
Our aim is to ensure the control of water, electricity, energy, chemicals, and solid waste while maintaining the comfort of Ilıca Hotel guests and minimizing potential harm to the environment and natural resources. In line with the principles of sustainable tourism, measures have been taken to reduce the use of natural resources, minimize and, if possible, eliminate the damage to the soil, water, and air.
Our hotel follows a long-term sustainability management system that encompasses quality, the environment, health, safety, human rights, social and cultural aspects, and risk and crisis management, guiding continuous improvement. Our facility ensures that the system is open, transparent, professional, reliable, and justly provides sustainability principles.
Sustainable Tourism
- We value all feedback from our guests. Based on the data we gather, we continuously improve our processes.
- We respect the labor rights of our employees and adhere to legal regulations.
- We support the elimination of child labor.
- We continually develop our processes with an understanding of compliance with our fundamental values and our commitment to adhere to legal and other requirements.
- We act in accordance with information security legislation and improve our processes.
- We invest in technological systems through innovation efforts that shape the industry.
- We provide regular training for our employees to offer opportunities for development and advancement.
- We offer our employees a healthy and safe working environment and provide various channels for them to express their requests, suggestions, and complaints. By evaluating the feedback from our employees, we contribute to the development of our management systems.
- We aim to make occupational health and safety a corporate culture by working with the zero accident principle.
- We value the participation of relevant parties in implementing our policy and provide transparent information when necessary.
- We inform our guests and employees about the natural and cultural heritage of the local/region, showing respect to the environment and society.
- We are responsible for and respect environmental and social values, minimizing our environmental impact and taking measures to reduce it.
- When planning our investments, we consider the risks to our buildings and infrastructure systems in terms of protected sensitive areas, historical heritage, and the integrity of the natural and cultural environment. We prefer local/regional sustainable practices and materials in our land use, construction, maintenance, design, and landscaping works.
In designing our buildings and concept, we think about the needs of guests and employees with special requirements and embrace the concept of accessible service for everyone. - We contribute to the preservation and development of local/regional properties, areas, and traditions of historical, archaeological, cultural, and spiritual significance.
- We evaluate and analyze the quality and standards of products/services in procurement, in consultation with users.
- We act fairly, honestly, and impartially when selecting suppliers.
- We analyze potential risks by addressing our internal and external issues, the needs, and expectations of relevant parties when carrying out our activities. We consider the Risk Management Process in all our business processes, aiming to obtain new opportunities.
In line with sustainable development, we aim to be a pioneer in the tourism sector and create long-term value.
People First
Ilıca Hotel is committed to respecting all internationally recognized human rights in its activities and complies with all relevant legislation and agreements. In this context, we treat all our guests and employees equally without discrimination based on race, color, gender, religion, belief, age, social and marital status, family background, physical or mental disability.
Accessibility for All
Our facility’s areas and activities are accessible to individuals with disabilities, tailored to the nature of the operation.
In this regard, we support the employment of disabled personnel within our facility.
We have 3 specially prepared rooms and 2 bathrooms for our disabled guests.
The entrances of the areas within the facility are designed with sufficient width to accommodate wheelchairs.
Walkways are wheelchair accessible, including sloped ramps.
The width of the elevators is suitable for wheelchairs.
We have 2 wheelchairs and equipment available to meet their needs.
Our hotel staff is ready to provide special assistance and meet the needs of disabled individuals during their stay.
Guest
Experience
Our hotel continually evolves its guest experience, focusing on contemporary trends and changing consumer culture, including sustainable elements.
We conduct guest experience analyses and, based on the feedback we receive, we direct our investments to enhance the areas that our guests demand.
Employee Rights and Motivation
Housing Use
The staff housing at Ilıca Hotel is available for all of our employees who wish to make use of this benefit.
Equality
In our company and hotel, there are people of different religions, languages, and races, both as guests and staff. Our fundamental principle is that no one should be subject to discrimination based on gender, religion, language, or race. This topic is also addressed in orientation training provided by the HR department and employees are encouraged to embrace it. Additionally, the importance of employee rights and this issue is emphasized in the orientation training conducted by the HR Department.
Employee Services
We provide free transportation for our employees working in different shifts using our shuttle vehicles. Our shuttle vehicles operate on routes in Izmir, Alaçatı, Çeşme, Ildır, Çiftlik Köy, Dalyan, and the Lodging route, with schedules adjusted to work hours.
Employee Cafeteria
All the food served in the employee cafeteria is free for our employees. A minimum of 3 main course options, salad varieties, and dessert/fruit are offered as part of the 14-day menus.
Employee Health
There is a Health Clinic available for our employees in our hotel. A nurse provides services from 10:00 to 19:00, and on specific days of the week, they receive free support from the Occupational Health Physician. In addition, our managers are provided with supplementary health insurance through various private hospitals.
Laundry Facilities Use
All of our employees receive complimentary cleaning and sterilized delivery for work uniforms and any clothing related to their job.
Education
Our facility offers a variety of internal and external training programs based on annual training plans. These training sessions aim to enhance the competency and knowledge level of our staff.
Orientation training, on-the-job training, occupational health and safety training, first-aid training, fire safety training, environmental protection training, energy efficiency and conservation training, management system training, personal development training, hygiene and food safety training, and sustainable tourism training are among the training sessions provided.
In this regard, we have established the Oden Academy platform to facilitate access to suitable training for our employees and share up-to-date announcements with them.
Career Management
We provide internship opportunities for tourism students to gain work experience in the industry. We support our employees with training and career management programs. Our goal is to develop our employees as much as possible and aim to fill necessary positions within our organization.
Employee Suggestions and Feedback
We conduct an Employee Satisfaction Survey once a year to evaluate our employees’ suggestions and feedback. The survey results are carefully reviewed, and necessary improvements are planned based on the feedback.
Events
At the end of each year, an “Employee Night” is organized for all employees and their spouses to unwind and socialize.
Every month, we select the “Employee of the Month” and reward them for their outstanding performance.
Employees celebrating their birthdays each month are treated to a special birthday party and a cake-cutting ceremony.
Our Offered Facilities
We provide benefits to our employees and stakeholders through our brand collaborations.
Quality Policy
I believe that as Ilıca Hotel, we can increase our competitiveness by ensuring customer satisfaction and achieve a much better position in the markets we operate. Our goal is to provide the committed services in the highest quality.
To accomplish this, we receive the most valuable support from our expert employees. We evaluate the feedback that may come from customers, employees, and other stakeholders fairly and impartially, beyond legal regulations, with a customer-oriented perspective.
Conscious implementation of our current quality and complaint handling system by each of our employees will contribute to the continuous improvement of our service quality and customer satisfaction.
Environmental Respect
We respect the environment and people to earn respect in the world. Our goal is to minimize any potential harm to the environment and natural resources without compromising our guests’ comfort, through the controlled management of water, electricity, energy, chemicals, and solid waste. Following the principles of sustainable tourism, we have updated our practices to reduce natural resource consumption, minimize harm to land, water, and air, and, where possible, eliminate it.
We are aware of the limited nature of our energy resources and, to support reduced energy and water consumption, we monitor consumption data, raise awareness among our staff, and carry out initiatives to continually improve energy efficiency. To avoid harming the environment, we manage our waste, including hazardous waste, within the framework of recycling principles that do not pollute nature. We take special care to protect plant and animal species specific to our region.
Legal Compliance
Our facility operates in compliance with national and international laws.
Our facility received the Sustainable Tourism Certificate for the 3rd stage in 2023.
Our facility obtained the Safe Tourism Certificate in 2020.
ISO 9001: 2015
ISO 14001:2015
ISO 10002:2018
Our facility was awarded the Blue Flag Beach status in 2004.
Our facility received the Zero Waste Certificate in 2019.
Our facility received the Green Star Certificate in 2018.
Communication
As Ilıca Hotel, we aim to share our sustainability efforts with our stakeholders, seeking to develop and improve them, and engaging our stakeholders to achieve sustainable development.
Our Employees
One-on-one meetings and group meetings, training and workshops, performance evaluations and career development meetings, activity reports, and surveys.
Our Guests
Guest Satisfaction Surveys, Request Forms, Environmental Surveys, Contact Forms, Social Media
Suppliers
Procurement specifications, Supplier audits, Performance Evaluation System, Meetings, Interviews
Public Organizations
Meetings, information requests (when necessary), activity reports
Universities and Academics
Internship Program, conference-meeting attendance, scholarships
Press
Interviews, press releases
Local Communities
Social Projects, information requests (when necessary), activity reports, meetings
Purchase Management
A procurement policy that prioritizes local suppliers is in place. When selecting suppliers for our facilities, inspections are carried out in their production areas, and these inspections are repeated at regular intervals. Ilıca Hotel chooses suppliers from the region if they meet the requirements and needs to support regional development. Purchases are made in accordance with the conditions specified in the Purchasing Policy.
When selecting suppliers, priority is given to supplier selection criteria, and an approved supplier list is created. Supplier audits are conducted at least once a year.
Purchases are measured locally when owned locally. For non-local purchases, evaluations are made based on the supplier evaluation form, with the emphasis on being cost-effective.
23% of our supplier companies are local suppliers.
Our hotels actively manage the procurement of single-use items in all materials to minimize waste and support bulk purchases.
Kültür ve Miras
Our hotel is actively involved in promoting Çeşme both domestically and internationally through trade fair events. We support local professional associations and work closely with Çeşme Municipality to boost the region’s recognition.
We place a strong emphasis on local flavors in our buffets, delighting our guests with the taste of the region.
At our farm, Farm Ilıca, we grow our own vegetables which are used in our buffets.
As an eco-friendly hotel, we also impart a love for nature to our children guests.
Meet our little farmers. In the farm area, children are entrusted with their own little plots, allowing them to participate in every step of the farming process, from planting seeds to harvesting crops. This simple cycle teaches them the importance of ensuring the continuity of the plants’ life journey, the significance of cooperation and sharing, the value of resource use, and the importance of sustainable practices. It provides them with practical lessons on how to leave a better world for the next generation in terms of the environment, resource utilization, production, collaboration, and sustainability.
Electricity Conservation
Water Conservation
Environmental Action Plan
Year-End Evaluation
In our facility, there are recycling bins for packaging waste available throughout the premises, and the separation, collection, storage, and sending of these materials for recycling and recovery are provided. Non-hazardous waste materials are delivered to a licensed Packaging Waste Collection and Separation company through a contract with the Çeşme Municipality. In 2022, the total paper waste generated was 2860 kg, plastic waste was 1220 kg, metal waste was 4230 kg, and used cooking oil was collected and sent to a licensed recycling facility. In 2022, a total of 4050 kg of biodegradable waste was produced. This practice will continue in 2023. The total per capita waste generation rate for 2022 was determined to be 3.12 kg per day. A 3% reduction is planned for 2023, and it is considered that this reduction can be achieved by eliminating single-use products that were introduced during the COVID-19 pandemic.
Separately, in our facility, all biodegradable waste generated is starting to be separated at the kitchen area during production. This separation contributes to feeding stray animals with the support of Haytap.
In our facility, the per capita water usage for 2022 was measured at 0.30 m3/day. We have a 10% reduction target for 2023.
For electricity consumption, the per capita usage for 2022 was 33 kWh/day. We aim to reduce this by 10% in 2023.
Regarding LNG (liquefied natural gas) consumption, the per capita usage for 2022 was 0.15 sm3/day, and we intend to maintain this level in 2023 through continued practices.
We provide training and procedures to our staff for the efficient use of devices. Information on the proper use of electrical devices is available, and our Purchasing Department, along with other departments, evaluates the environmental labels, energy consumption, water usage, natural gas, and other consumption metrics when procuring new devices. The Purchasing Department and the Technical Department work on these matters.
